Privacy Policy
Last Updated: 1st Aug 2025
This Privacy Policy is an electronic record in the form of an electronic contract under the Information Technology Act, 2000 and applicable rules. This policy does not require any physical, electronic, or digital signature.
Organic Valley and its affiliates and Associate Companies are committed to protecting the privacy of data and information of users (including sellers and buyers/customers, whether registered or not) using our website, mobile site, or mobile applications ("Website"). “Associate Companies” shall have the same meaning as defined in the Companies Act, 2013.
This Privacy Policy is a contract between you and Organic Valley, and must be read together with our Terms of Use and other applicable terms and conditions.
1. Collection of Personally Identifiable Information
We collect information from you when you place an order or subscribe to our Website. This may include:
Name
Email address
Mailing address
Phone number
Credit card or payment information
Our goal is to provide you with a safe, efficient, smooth, and customized experience. This information helps us personalize and improve your shopping experience.
2. Use of Demographic / Profile Data
We use your personal information to:
Provide the services you request
Resolve disputes and troubleshoot problems
Promote safe services and collect payments
Measure consumer interest in our products and services
Inform you about offers, updates, and other services (online and offline)
We may offer you the option to opt out of marketing and promotional communications.
3. Cookies
We use cookies to enhance your experience. Cookies are small files transferred to your device’s storage via your web browser (if permitted) that help our systems recognize your browser and retain certain information (such as items in your cart).
Cookies do not contain any personally identifiable information.
4. Sharing of Personal Information
By providing your information to Organic Valley, you confirm that such disclosure does not violate any agreements, laws, or third-party rights.
We may disclose personal information:
As required by law (e.g., in response to court orders or legal processes)
In good faith to protect our rights or enforce our terms
5. Security Precautions
We employ strong security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
We also use secure servers whenever you change or access your account information.
6. Choice / Opt-Out
Users may opt out of non-essential communications (such as marketing and promotions) at any time after creating an account.
We will post updates to this Privacy Policy on this page as and when changes are made.
7. Account Deletion
You have the right to request the deletion of your account and associated personal data. To do so, please contact us using the details provided below.
Upon receiving your request:
We will delete your account within a reasonable timeframe, subject to verification.
Some data may be retained as required by law or for legitimate business purposes.
Deletion of your account will remove access to order history and related services.
8. App Permissions
To support full functionality, our app may request the following permissions:
Identity: Access saved accounts and your personal information
SMS: To send important service-related alerts (carrier charges may apply)
Photos/Media/Files: For storing data or enabling file-sharing features
Camera/Microphone: For uploading product images or using voice search
Phone: For call-related features (e.g., placing calls within the app)
9. Your Approval
By using our Website and providing your information, you consent to the practices described in this Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or would like to request account deletion, please contact us at:
Organic Valley
Phone: +91-9113542407
Email: organicvalley.info@gmail.com
Address:NIKOO HOMES, Organic Valley,Nikoo Homes-1, Bhartiya City,Thanisandra Main Rd,Bengaluru, Karnataka 560077